Refund policy

REFUND, REPLACEMENT & CANCELLATION POLICY

Last updated: September 7, 2026

We want you to love your HOP’s Shop purchase. If your order arrives damaged, defective, misprinted, or incorrect, please contact us at hello@hops.community so we can make it right.

MADE-TO-ORDER PRODUCTS

Most HOP’s Shop apparel is made especially for you after your order is placed. Because these products are made to order, we generally cannot accept returns or exchanges for:

• Ordering the wrong size or color
• Buyer’s remorse or a change of mind
• Items that have been worn, washed, altered, or damaged after delivery
• An address entered incorrectly by the customer

Please review the product description, color selection, sizing information, and shipping address carefully before placing your order.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or different from what you ordered, email hello@hops.community within 30 days of delivery.

Please include:

• Your name and order number
• A description of the problem
• Clear photographs showing the item and the issue
• A photograph of the packing slip or shipping label, if available

After reviewing the claim, we may provide a replacement or refund at no additional cost. Please do not mail an item back unless we provide return instructions.

LOST PACKAGES

If your tracking information shows that your package was delivered but you cannot locate it, first check with household members, neighbors, and the shipping carrier.

For packages that appear to be lost in transit, contact hello@hops.community within 30 days after the estimated delivery date. We will review the tracking information and work with our fulfillment and shipping partners to determine the appropriate resolution.

Incorrect or incomplete customer-provided addresses may not qualify for a free replacement or refund.

SIZE AND COLOR DIFFERENCES

Product colors may appear slightly different depending on your screen and the garment’s material. Small variations in print placement or color are normal for made-to-order products and are not considered defects.

We do not normally offer free replacements or refunds when the customer selected the wrong size. Please consult the size guide before ordering. Contact us if you need help choosing a size.

CANCELLATIONS AND ORDER CHANGES

Orders enter production quickly. If you need to cancel or change an order, email hello@hops.community as soon as possible.

We will try to accommodate your request, but cancellation or modification is not guaranteed after fulfillment has begun. Once an order has entered production, we may be unable to cancel it, change its size or color, or update its shipping address.

DIGITAL PRODUCTS

Digital downloads are non-returnable and non-refundable once delivered or downloaded, except when required by law or when the file is defective or materially different from its description. If you experience a problem accessing a digital purchase, contact hello@hops.community.

APPROVED REFUNDS

Approved refunds are issued to the original payment method. Processing times vary by financial institution. Original shipping charges are generally non-refundable unless the entire order was damaged, defective, incorrect, or otherwise eligible for a full refund.

LEGAL RIGHTS

This policy does not limit any rights you may have under applicable consumer-protection law.

CONTACT

HOP’s Shop
Email: hello@hops.community