Shipping policy

SHIPPING POLICY

Last updated: September 7, 2026

Thank you for shopping with HOP’s Shop. Most of our apparel and physical merchandise is made to order, which means production begins after your order is placed.

ORDER PROCESSING AND PRODUCTION

Most made-to-order products require approximately 3–7 business days for production before shipping.

Production times are estimates and may be longer during holidays, periods of high demand, product shortages, severe weather, or other circumstances outside our control.

Business days generally do not include weekends or U.S. holidays.

ESTIMATED SHIPPING TIMES

Shipping time begins after production is complete. Estimated transit times vary by destination, carrier, product, and fulfillment location.

Typical estimated shipping times after production are:

• United States: approximately 3–6 business days
• Canada: approximately 3–10 business days
• United Kingdom: approximately 4–8 business days
• European Union: approximately 4–10 business days
• Other international destinations: approximately 7–20 business days

These are estimates, not guaranteed delivery dates. The estimated delivery date displayed at checkout or in your tracking information may change because of carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

SHIPPING CHARGES

Available shipping methods and charges are displayed during checkout before payment is completed.

Shipping costs may depend on the destination, products ordered, package weight, number of items, and selected shipping method.

TRACKING INFORMATION

When your order ships, you will receive a shipping-confirmation email containing tracking information when tracking is available.

Tracking information may take 24–48 hours to update after a shipping label is created.

If you do not receive a shipping-confirmation email, please check your spam or junk folder and confirm that you entered the correct email address during checkout.

MULTIPLE PACKAGES

Products in the same order may be produced at different facilities or require different packaging. As a result, your order may arrive in more than one shipment.

You may receive separate tracking information for each package. You will not be charged additional shipping solely because we divide an order into multiple shipments.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Please review your name, street address, apartment or unit number, city, state, postal code, and country before submitting your order.

If you notice an error, contact hello@hops.community immediately. We will try to update the address, but changes are not guaranteed after production or fulfillment has begun.

If a package is undeliverable or returned because of an incorrect, incomplete, or outdated customer-provided address, the customer may be responsible for reshipping or replacement costs.

DELAYED OR LOST PACKAGES

If your package has not arrived by the estimated delivery date:

• Review the tracking information
• Check with household members and neighbors
• Look around the delivery location
• Contact the shipping carrier or local post office
• Confirm that the shipping address on your order is correct

Tracking updates sometimes pause temporarily while a package continues moving through the carrier’s network.

If tracking has not updated for an extended period or the package appears to be lost in transit, contact hello@hops.community no later than 30 days after the estimated delivery date. Include your name and order number.

We will review the tracking information and work with our fulfillment and shipping partners to determine the appropriate resolution.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, the building manager, front desk, mailroom, and the carrier.

HOP’s Shop is not responsible for theft or loss after a carrier confirms delivery to the address provided with the order. However, please contact us and we will help you review the available tracking information.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, misprinted, or incorrect, contact hello@hops.community within 30 days of delivery.

Include your order number, a description of the problem, and clear photographs of the item and packaging. Please review our Refund Policy for complete instructions:

https://hopscommunity.store/policies/refund-policy

INTERNATIONAL ORDERS

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Customs procedures may delay delivery. HOP’s Shop cannot control customs processing times or fees imposed by government authorities.

SHIPPING RESTRICTIONS

Some products or shipping methods may not be available in every location. We may contact you if we cannot fulfill or ship an order to the address provided.

If we cannot ship your order and no reasonable alternative is available, we will cancel the affected item or order and issue an appropriate refund.

DIGITAL PRODUCTS

Digital products are delivered electronically and are not shipped. Delivery and access instructions will be provided on the order-confirmation page, by email, or through the applicable download service.

Questions about shipping may be sent to:

HOP’s Shop
Email: hello@hops.community
Website: https://hopscommunity.store